Privacy and Security Policy

All services provided on our website, www.galatagreenlandhotel.com, are owned and operated by Galata Greenland Hotel, registered at Bereketzade, Şair Eşref Paşa Sk. NO: 3, 34421 Beyoğlu, Istanbul.

Our company may periodically send campaign information, information about new services, and promotional offers to its customers and members. Our members can choose whether or not to receive such information when they sign up. This choice can be changed later in the account information section after logging in, or by using the link in the notification email they receive.

Personal information submitted electronically by our members through our website or via email will not be disclosed to third parties except for the purposes and scope specified in the “Membership Agreement” we have with our members.

To identify system-related issues and to quickly resolve any issues or disputes that may arise regarding the service provided, our company records and uses the IP addresses of its members. IP addresses may also be used to generally identify users and gather comprehensive demographic information.

Our company may use the requested information for direct marketing purposes, either by itself or its collaborators, outside the purposes and scope specified in the Membership Agreement. Personal information may also be used to contact users when necessary. Information requested by our company, information provided by users, or information regarding transactions conducted on our website may be used by our company and its collaborators for various statistical assessments, database creation, and market research purposes, without disclosing the identities of our members, outside the purposes and scope specified in the Membership Agreement.

Our company is committed to keeping confidential information strictly private and confidential, considering this a confidentiality obligation, and undertaking to take all necessary precautions and exercise due diligence to ensure and maintain confidentiality and to prevent all or any part of confidential information from entering the public domain, unauthorized use, or disclosure to third parties.

Credit Card Security

Our company prioritizes the security of credit card holders who shop on our websites. Your credit card information is not stored in our system in any way.

There are two things you should pay attention to when you enter the transaction process to ensure you are on a secure site. One of these is a key or lock icon located at the bottom line of your browser. This indicates you are on a secure website, and all your information is encrypted and protected. This information is used only in connection with the sales process and in accordance with your instructions. Information related to the credit card used during the purchase is encrypted using 128-bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites, and transmitted to the relevant bank for query. If the card’s availability is confirmed, the purchase can continue. Because no information about the card is viewed or recorded by us, third parties are prevented from intercepting this information under any circumstances.

Our company monitors the reliability of payment/invoice/delivery address information for online credit card orders against Credit Card Fraud. Therefore, for customers placing an order on our shopping sites for the first time, the accuracy of their financial and address/phone number must be verified before their order can proceed to the fulfillment and delivery stages. If necessary, we contact the credit card holder or the relevant bank to verify this information.

Only you can access and change all the information you provide during registration. By protecting your login information securely, it is impossible for others to access or change your information. For this reason, 128-bit SSL security is used during the registration process. This system is an international encryption standard that is impossible to crack.

Online shopping sites that offer a hotline or customer service, along with full address and phone numbers, are increasingly popular today. This allows you to obtain detailed information about any questions you may have and gain a more accurate understanding of the reliability of the online shopping service provider.

Third-Party Websites and Applications

Our website may contain links to other websites within the website. Our company is not responsible for the privacy practices and content of sites accessed through these links. Advertisements published on our website are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement apply solely to the use of our website and do not apply to third-party websites.

Exceptional Cases

In the limited circumstances specified below, our company may disclose user information to third parties outside the provisions of this “Privacy Policy.” These are limited cases:

1. To comply with the obligations imposed by applicable legal rules, such as laws, statutory decrees, regulations, etc., issued by competent legal authorities;

2. To fulfill the requirements of the “Membership Agreement” and other agreements entered into with users and to implement them;

3. Requesting information about users for the purposes of conducting a proper investigation or inquiry conducted by the competent administrative or judicial authority;

4. Instances where providing information is necessary to protect the rights or security of users.

E-Mail Security

Never include your credit card number or password in emails you send to Galata Greenland Hotel or customer service. Information contained in emails may be viewed by third parties. Our company cannot guarantee the security of information transmitted through your emails under any circumstances.

Our company may change the provisions of this “Privacy Policy” at any time by publishing it on the website, sending an email to users, or publishing it on the website. If the provisions of the Privacy Policy change, they will become effective on the date they are published.

For any questions or suggestions regarding our privacy policy, you can send an email to [email protected]. You can reach us using the contact information below.

Company Name: Galata Greenland Hotel
Address: Bereketzade, Şair Eşref Paşa Street, No: 3, 34421 Beyoğlu, Istanbul
Email: [email protected]
Phone: +90 530 842 04 44